Refund policy

Refund & Return Policy – Orbitspace.shop

At Orbit, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

We accept returns within 30 days of delivery.

To start a return, please contact us at Orbitspace.shop@gmail.com with your order number and reason for return.

Important:
Do not send items back without contacting us first. We will provide the correct return instructions and address.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will:

(No return required in most cases.)

We may not accept returns if:

Once your request is approved, refunds are processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank.

Orders can be canceled within 12 hours of purchase.

After this window, your order may already be processed and shipped.

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

We will provide the correct return address after your request is approved.

If you haven’t received your refund:

For any questions, reach out to us at:
Orbitspace.shop@gmail.com

We typically respond within 24 hours.